Service Program
Our Services
Indrivetec AG is a provider of linear motor drives and energy storage systems.
We accompany the customers through the product life cycle with consulting, simulations, project development, project management, installation, commissioning, training, after sales and maintenance.
Customers are provided with a diverse and attractive selection of service programs. We keep devices, installations and systems in good shape thanks to preventive maintenance and servicing.
You will receive comprehensive training in all aspects of commissioning, operation, maintenance, and project management, ensuring your installations and systems run smoothly, minimizing downtime, and safeguarding your investments. Our focus is on building strong, lasting partnerships with our customers.
Service Assets
The maintenance restores the target status of the devices and systems. The maintenance ensures the functionality of the devices and systems and increases their service lifetime significantly. All work will be recorded in a maintenance report. Regularly performed and documented maintenance receive the warranty claim.
The inspection includes testing of devices and systems. The actual status will be registered and documented . The functionality of the entire system, including all system parts, settings and data value, will be checked. The goal is to find out if the devices and systems are in a proper, fully operative and safe condition
Defective components and system parts which are detected during maintenance work will be repaired or replaced.
The target status of the devices and systems will be restored and therefore the fully operational character and functional safety will be ensured. All repair measures will be recorded in the maintenance report
E-mail support with IDT support hotline
Phone support +41 44 515 3737 or +49 40 87 407 340
Weekend and public holiday support from 08:00 – 19:00 CET
Indrivetec AG provides qualified technicians to work at site
Monitoring and availability of help desk based on Indrivetec standards
The monitoring includes a number of algorithms for evaluating the collected battery and system data.
Level 1 – “basic knowledge”, safety functions of PCS, coolant system, visual checks and low-level maintenance
Level 2 - “authorized service partner”, cold commissioning, hot commissioning, alarm handling, high-level maintenance, troubleshooting with IDT support hotline.
